1. Refund Eligibility
Customers may request a refund of the original purchase price under the conditions described below. Refunds are issued to the original payment method.
2. Refund Window
Refund requests must be submitted within seven (7) calendar days from the date of purchase. Requests received after this window are not eligible for refund.
3. Request Procedure
To request a refund:
- Email patriciocapitalltda@gmail.com from the address used at purchase
- Include your order ID or transaction reference
- Briefly describe the reason for the refund request
- Contact support before initiating any payment dispute with your bank or card issuer
All refund requests must be submitted through our official support channel. Disputes filed without first contacting support may delay processing.
4. Processing Time
Approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account depends on your payment provider.
5. Contact Information
For refund requests or questions, contact patriciocapitalltda@gmail.com. Response time is within 24 business hours.
AMPLO PAY SOLUCOES DIGITAIS LTDA
CNPJ: 56.876.387/0001-07
Estrada Francisco da Cruz Nunes, 3095, Sala 209
Itaipu, Niterói - RJ — CEP 24.340-000, Brazil
